Privacy Policy

1. Overview

Covala, Inc. (“Covala,” “we,” “us,” or “our”) operates the covala.com website and the HomeIndex and OfficeIndex applications. This Privacy Policy describes how we collect, use, and share information when you use our services.

2. Information We Collect

We collect information in the following ways:

• Account information: When you create an account, we collect your email address and display name.
• Product data: When you add products to your inventory, we store product information including names, model numbers, serial numbers, purchase dates, and photos you upload.
• Usage data: We collect information about how you interact with our services, including pages visited, features used, and actions taken.
• Device information: We collect information about the device and browser you use, including IP address, browser type, and operating system.

3. How We Use Your Information

• To provide, maintain, and improve our services
• To generate maintenance reminders and product intelligence
• To show relevant product availability and pricing from retail partners
• To communicate with you about your account and our services
• To protect against fraud and abuse

4. Product Data and Intelligence

Our core service involves enriching product data with specifications, maintenance schedules, error codes, and lifecycle information. This product intelligence is derived from publicly available manufacturer data, product manuals, and structured databases. We do not sell your personal product inventory to third parties.

5. Retail Partners

We display product availability and pricing from retail partners. When you click a link to a retailer, you will be directed to their website and their privacy policy will apply. We do not share your personal information with retail partners. Retailers receive anonymized, aggregated data about product interest and traffic.

6. Data Retention

We retain your account information and product data for as long as your account is active. Product intelligence data (specifications, maintenance schedules, error codes) is retained indefinitely as part of our knowledge base, as products continue to exist and be used long after they are discontinued.

7. Data Security

We implement appropriate technical and organizational measures to protect your information against unauthorized access, alteration, disclosure, or destruction. All data is encrypted in transit and at rest.

8. Your Rights

You have the right to:

• Access the personal information we hold about you
• Request correction of inaccurate information
• Request deletion of your account and associated data
• Export your product inventory data
• Opt out of marketing communications

9. Cookies

We use essential cookies to maintain your session and preferences. We use analytics cookies to understand how our services are used. You can control cookie preferences through your browser settings.

10. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new policy on this page and updating the “Last updated” date.

11. Contact Us

If you have questions about this Privacy Policy or our data practices, please contact us at privacy@covala.com.